At Soleil Silver we proudly stand behind the quality of our work and want our customers to love their jewellry as much as we do. Before completing your purchase, please take the time to review our policies below:
RETURN & REFUND POLICY
Soleil Silver does not accept returns on items purchased
However, if there are any manufacturing defects we will honour them on a case-by-case basis to either the purchaser or the recipient of the order. Please email our team at hello@soleilsilver.com
Please do not send a return without contacting us, as we need to provide the address for returns to be shipped to. If you return an item without contacting us, we will be unable to process the return and it will be returned to sender.
SHIPPING
Once the order is confirmed, it takes 3-5 working days to dispatch the product. However, incase of customized orders or back orders, it may take 12-15 working days to dispatch the order.
The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping.
We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. If an item is returned to our headquarters because it was unable to be delivered due to an incorrect address, there will be a re-stocking fee or a charge for the item to be re-delivered.
Please make sure your color and size selection along with the address are correct before you purchase! Once orders are placed we are unable to change them.
DELIVERY REFUSAL
If you refuse the delivery of your package, you will charged for the return shipping.